In case you’ve purchased a hosting plan and you’ve got some questions with regard to a concrete feature/function, or if you’ve chanced upon some issue and you need help, you should be able to get in touch with the respective client support staff. All web hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, because the very best way to resolve a problem most often is to submit a ticket. This model of correspondence makes the responses exchanged by both parties simple to track and allows the tech support engineers to escalate the case in case, for instance, a server administrator has to interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you need to use no less than 2 different accounts to get in touch with the client service team and to actually manage the hosting space. Non-stop switching from one account to the other might be a nuisance, not to mention the fact that it requires a very long time for most web hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting include an integrated ticketing system, which is an integral part of our custom-built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in the same place – payments, files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any problems, you can send a ticket with a few clicks of the mouse without ever signing out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of help articles, which will give you additional information and which may help you fix any given issue before you actually post a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, so you will not require a separate support platform to contact our client support staff – you can do it on the spot the moment you stumble upon an issue. Opening a new ticket takes several clicks and tracking down an older one is equally easy. Using our smart search box, you can quickly track down any ticket that you’ve sent in the past. You can send a ticket whenever you like since our client care team members are available to you 24 hours a day and respond in less than one hour, even though it seldom takes that much to receive an answer. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about having to log in and out of two or more platforms to solve a simple issue.