A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is a very efficient way to receive some information about the web hosting services or have some issue resolved because you're speaking with a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes when you exchange information like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do another thing while the agent investigates the issue involved. Also, you are able to join a live chat room from any computer that is connected to the web, avoiding the phone fees that you will have to pay if you're calling to a different country.
Live Chat Support in Shared Web Hosting
We provide a live chat assistance service for all Linux shared web hosting that we offer and we are able to help you with almost everything live. In case you do not have an account with us yet, we will be able to give you more info about the plans to help you to pick the most suitable package. If you are an active client, we can assist you with any billing or general issue and even with multiple common technical issues, for example an email address installation in a desktop e-mail client. In case you can't call us for whatever reason or you are in a country where we do not have a local telephone number, the live chat is the best way to contact us. Needless to say, some matters need additional time to investigate and test, therefore you'll have to open a support ticket to our technicians, still, we're able to save you time and assist you with many troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is available to all of our potential and active clients. If you're looking for a new web hosting account, you can chat in real time to one of our agents and receive more info about our Linux semi-dedicated servers so as to select the optimal plan for your web sites. If you already own an account with us, we'll be able to support you timely with billing, general and first-level techissues. Although in certain cases you may have to open a support ticket as there are troubles that can't be resolved through a live chat, we can assist you with various standard jobs, such as setting up an e-mail account in an e-mail client or forwarding one domain name to another. Thus, you'll take advantage of quick support and you will save a long time.