If you’ve ever got any queries with regard to your web hosting account or you face a problem with your sites, you’ll have to touch base with the web hosting company’s customer support team. It may not make any difference how fast they’ll answer when you've got a generic enquiry, but a problem such as an ill-implemented web application update, for instance, may lead to your site becoming broken or inaccessible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. If you offer goods or services online, any downtime will affect your website in a harmful way and you can lose existing or prospective visitors. Many hosting providers, especially resellers, reply to emails and trouble tickets within 24 hours, but in the online epoch that is way too long, since customers will rarely revisit a website that’s not functioning properly for an extended period of time.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum response time for any support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us on weekends and public holidays. Irrespective of the nature of your problem or inquiry, we’ll lend you a hand momentarily and will provide you with the necessary info to resolve any problem with your websites. The real reaction time usually doesn’t surpass 15 to 20 minutes, so you can forget about waiting around for hours and hours on end to get an issue fixed or even worse – waiting around a whole day only to get a response that more info is needed while nothing’s resolved. We’ll offer you assistance without delay because we understand just how precious time can be in the dynamic online world. The sixty-minute response guarantee is valid for any technical or billing query that you may have concerning our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we recognize just how crucial it is to get prompt help, we guarantee that you won’t ever need to wait for more than 60 minutes to receive a reply to any support ticket that you send through your semi-dedicated server CP. As a matter of fact, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Besides, our tech and client support team will be at your service 7 days a week, which means that even if you send a ticket during legal holidays, you will always receive a blazing-fast response, which will contain the answer to a query, the solution to a complication or the info necessary to resolve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never need to waste a whole day waiting for an answer like you would with other web hosting companies.