Tech Support Channels
A 60–Minute Response Time Guarantee
Every single assistance request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail needs further assistance from a server administrator, we will timely forward it and leave a note to let you know that your case is being worked on. If you make use of the Managed Servers package, any of the server management services included there will be completed at a time of your preference.
An Outstanding Customer Care Service
Our customer support staff will be at your disposal 24–7–365 if you require help with the Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the server. And if you need help handling all the routine administration tasks on your server, you can take a glance at the Managed Servers package, that includes data backup hard drive space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Intuitive Help Area
Each dedicated server includes our free–of–cost Web Hosting Control Panel, which offers a circumstantial knowledgebase plus a selection of step–by–step video tutorials. Whenever you require help while working with the Web Hosting Control Panel, just push the Help or Videos buttons situated in the top right corner.