Q: What does the website migration service include? Will my web site be safe?
A: The website migration service available at Sweetgum Hosting is completely free of charge and consists of moving all your files, databases and emails from your current web hosting provider to your new hosting account with us. We’ll also update all the configuration settings needed for your sites to be fully operational on our next–generation cloud hosting platform.Our techs are completely capable of transferring any kind of website. With years of work experience in this field, they are experts in the inner workings of our web hosting platform, our Control Panel as well as all other famous Control Panels. For them, moving a custom web application with a lot of custom libraries is as elementary as moving a simple WordPress weblog.
Q: Web site migration sounds like a lot of work. How much time does it take?
A: While we cannot give you an exact time window, because there are a lot of factors, including the physical size of the files and databases, the physical location of the current host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we’ll try our best to migrate your website within 48 hours, and in some cases – within 24 hours (if the content is not large).
Q: Do you require anything from me before you begin moving my site?
A: We’ll require the login information for your old web hosting provider’s Control Panel along with the website’s name (domain name).
Q: You will access delicate info. How can I be sure that you won’t misuse it?
Q: Will there be any outage for my website?
A: Nah. Your web site will continue to be fully operational during the transfer. Once everything is completed on our end, we will notify you so that you can preview it and check for problems. If everything is OK, all you will have to do is edit your domain’s DNS records.
Q: Will my current web hosting provider have to do anything?
A: Nope. Aside from your login details for the Control Panel, we won’t need anything. We’ll never touch base with your hosting provider. They won’t know anything about the transfer either.
Q: Does it make any difference what platform my present hosting provider is using?
A: We can migrate your site from any web hosting provider or any Linux–based hosting platform provided that we can gain access to the Control Panel and there’s File Transfer Protocol access available.The only websites that we are unable to transfer are those based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.